Important notice regarding shopping cart system migration

Thank you for your continued use of the KICKS LAB. online store.
On Wednesday, October 18, 2023, our website renovated its shopping cart system to provide better service to our customers.
Due to this transition, customers who registered as members under the old system will need to reset their passwords to log in to their My Page again.

Regarding purchase history prior to the system transition, you will no longer be able to view it on your My Page in the new system. However, it is managed in a different system, so if you need to check, please feel free to contact us by email or phone at the number listed below.
order@kickslab.com
TEL:03-6438-945


<<Regarding operations after the system renewal>>
With this system renewal, member information and point information for the online store and physical stores have been integrated, and points earned at the online store can now be used for shopping at physical stores. Points earned at physical stores can also be used at the online store.
We apologize for the inconvenience, but if you registered as a member by 10:00 a.m. on Wednesday, October 18, 2023, we ask that you set your login password again or register as a new member.
In addition, due to the integration of membership information and point information between the online store and physical stores, the actions you take will vary depending on your member situation. Please check the following information and take appropriate action.



<If you have registered as a member only through the online store>
We apologize for the inconvenience, but if you registered as an online member by 10:00 a.m. on Wednesday, October 18, 2023, we ask that you reset your login password.

How to set it up:
1: Click or tap the icon on the far right at the top of the TOP page.
2: When the login screen appears, click or tap "Forgot your password?"
3: Enter the email address you previously registered and click or tap the "Send" button. We will send you an email to confirm your account, so please confirm it.
*Please note that you will not be able to continue using your account unless you confirm the "Customer Account Verification" email.



<For those who have registered as a member at a physical store, or who have registered as a member at both the online store and a physical store>
We apologize for the inconvenience, but customers who registered as members at a physical store, or both online and in-store, by 10:00 a.m. on Wednesday, October 18, 2023, will need to register as a new member on the online store or reset their password.
In addition, any points you have used in physical stores will need to be transferred in-store.

How to set it up:
1: Click or tap the icon on the far right at the top of the TOP page.
2: When the login screen appears, click or tap "Register as a new member" (if you are a member of a physical store only) or "Forgot your password?" (if you are an online store member), and follow the instructions to register as a new member or reset your password.
3: Regarding point information used at physical stores, sales staff at the physical stores will transfer the information, so please inform the store staff when you visit.



We apologize for any inconvenience caused to our members due to the renewal of our shopping cart system.
We will continue to strive to improve our environment so that we can provide you with better service. Thank you for your understanding.

KICKS LAB.